Scale telco order, assurance and service-delivery operations.
Our telecom back office support team manages orders, provisioning, billing and customer workflows in your carrier portals and CRM — while field activity and regulated accountability stay exactly where they are today.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
Order volumes and complaint standards keep rising together
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
What's putting pressure on telco back offices
- High order volumes across NBN, mobility, voice and data
- Carrier dependencies that create fallout and delays
- Provisioning delays that erode customer trust
- Billing leakage from missed reconciliation
- Customer escalations arriving faster than they're resolved
- Fragmented portals across every carrier and service type
What changes with a dedicated team
- Cleaner orders with less fallout to chase
- Faster status updates back to customers
- Fewer avoidable provisioning delays
- Improved billing accuracy and less leakage
- Stronger, more consistent customer communication
- A back-office layer that scales with order volume
One order lifecycle. Every stage covered.
From first order to resolved fault, our telecommunications staffing model maps the lifecycle end to end — order management, provisioning, service delivery, billing and revenue assurance, customer assurance, managed mobility and voice assurance.
Order Management Coordinator
Validate, submit and track fixed-line, NBN and mobility orders — managing fallout and status updates end to end.
View role → 02 · Order intakeSales Associate
Give your dealers and customers one reliable support point for orders, billing questions, first-line technical help and fault follow-up.
View role → 03 · ProvisioningProvisioning Officer
Complete approved provisioning tasks, activations and configuration requests through to service validation.
View role → 04 · ImplementationService Delivery Coordinator
Coordinate multi-service deliveries, milestones and customer handover across carriers and internal teams.
View role → 05 · ImplementationProject Coordinator
Track project tasks, dependencies and documentation for larger connectivity and infrastructure rollouts.
View role → 06 · Revenue assuranceBilling Officer
Reconcile carrier invoices against customer billing and usage — investigating exceptions before they become leakage.
View role → 07 · Customer assuranceFaults Coordinator
Log and track faults, coordinate carriers and maintain incident updates under regulated complaint timeframes.
View role → 08 · Customer assuranceCustomer Service Officer
Provide front-line customer support outsourcing for queries on orders, billing and faults — the first voice customers hear.
View role → 09 · Customer assuranceNOC Analyst
Monitor network and service health, validating and escalating incidents before customers report them.
View role → 10 · Managed mobilityEndpoint Administrator
Keep Windows, Apple and mobile endpoints enrolled, patched, compliant and ready for work across your customer environments.
View role → 11 · Managed mobilityMDM Administrator
Build and maintain the configuration policies that keep customer devices secure, consistent and compliant across Intune, Jamf and Workspace ONE.
View role → 12 · Voice assuranceTelephony Engineer
Add remote voice engineering capacity for customer activations, PBX and cloud calling configuration, fault isolation and ongoing support.
View role →Your best order-desk person already works from home. So why not Delhi?
If a role can already be done from a spare room in Parramatta, distance was never the real question — trust, oversight and standards were. Australian management, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced order team actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used across carrier portals and CRM, and timestamped screenshots.
What stays with your onshore team
Field work, network construction, regulated decisions, financial credits and complaint outcomes remain under your authorised controls.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Telecommunications staff
Tell us the outcomes. We'll design the team.
A short guided brief — order volumes, carriers, tools and target start date. No commitment, just a clear next step.