Billing Officer
Reconcile carrier invoices against customer billing and usage — investigating exceptions before they become leakage.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Less billing leakage and faster exception resolution — because discrepancies are caught in reconciliation, not discovered in a customer complaint.
What this role owns day to day
Core responsibilities
- Reconcile carrier charges against customer billing
- Cross-check usage and service inventories for discrepancies
- Investigate and document billing exceptions
- Flag leakage and recurring discrepancy patterns for review
Works inside
Reported on weekly
| Billing accuracy | Reconciled charges matching source data |
| Leakage identified | Revenue discrepancies caught and flagged |
| Exception closure | Time to resolve flagged billing exceptions |
| Reconciliation timeliness | Cycle completed within agreed schedule |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a discrepancy doesn't fit the usual exception categories — it still gets investigated and documented properly instead of being written off as "probably fine."
What stays with your authorised staff
Credits, write-offs and payment approvals remain with your authorised personnel. This role identifies and documents exceptions — it doesn't approve financial adjustments.
The market backdrop for revenue-assurance hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, in industries that never call themselves "telco"
Strip away the carrier-specific tools and this role is a recognisable shape: manage an order or case through defined stages, reconcile exceptions, and communicate clearly against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Reconciliation competes with other finance-team priorities
- Discrepancies surface late, after revenue is already lost
- Exception backlogs grow as invoice volume increases
A dedicated billing officer, outsourced to us
- One resource whose only job is catching billing discrepancies
- Reports to your own finance or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Utilities & Energy Retail
Usage-based billing reconciliation against supplier charges is the same revenue-assurance discipline.
Billing platformsSaaS & Subscription Businesses
Recurring-revenue reconciliation and leakage detection map directly onto subscription billing.
Billing/finance systemsInsurance & Financial Services
Premium reconciliation follows the same pattern as carrier billing reconciliation.
Policy/finance systemsLogistics & Freight
Freight invoice reconciliation is a near-identical exception-hunting exercise.
TMS · Excel/Power BINo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Billing Officer
Ready to add this role to your team?
Tell us your invoice volumes and billing platforms — we'll shortlist candidates against your actual task list.