Sales Associate
A dedicated Sales Associate who works across your CRM, carrier portals, billing and ticketing systems to keep every customer commitment moving.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer dropped handovers between sales and delivery — because one person owns the order, billing and support thread from quote to resolution instead of it falling between desks.
What this role owns day to day
Core responsibilities
- Prepare and validate orders, capture service and customer details, submit through approved carrier/wholesale portals and track progress to activation
- Support dealers with quotes, order status, appointment or delivery updates, missing information and supplier follow-up
- Investigate routine billing questions, credits or service discrepancies; escalate adjustments requiring approval
- Provide first-line customer technical support, log faults accurately and maintain updates through resolution
- Keep CRM, PSA/ticketing, order and customer records complete so sales, provisioning, billing and support teams share one reliable status
Works inside
Reported on weekly
| Quote turnaround | Time from request to quote sent |
| Order accuracy | Orders submitted without correction |
| First-contact resolution | Queries closed without escalation |
| CRM data quality | Completeness of customer and order records |
Skills and platform evidence
- Competence across the client's major telecommunications systems: CRM, quoting, carrier ordering/provisioning portals, billing, PSA/ticketing and knowledge base.
- Australian dealer exposure may include Telstra Connect or partner workflows, Optus/Vocus or wholesale portals, nbn service/order information and distributor platforms - only where used by the client.
- Working knowledge of business internet/NBN, mobile, SIP/VoIP, hosted voice, hardware and managed service terminology.
- Strong written and verbal customer communication, accurate data entry, commercial judgement and disciplined follow-up.
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a billing question doesn't match a standard script — it still gets investigated against CRM, billing and supplier records and either resolved or escalated with a clear note, instead of being bounced back to the customer.
What stays with your authorised staff
This role investigates and prepares billing corrections or credits but cannot approve financial adjustments outside delegated authority. It is not an outbound-sales or commission-only role.
The market backdrop for dealer support hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same order-to-support thread, needed anywhere sales hands off to delivery
Strip away the carrier-specific tools and this role is a recognisable shape: own a customer's order, billing and support journey end to end, and communicate clearly against a deadline.
Orders, billing and support split across whoever's free
- No single owner for a customer's order-to-support journey
- Billing questions sit unresolved between departments
- Customers chase updates instead of the reverse
A dedicated Sales Associate, outsourced to us
- One resource owning orders, billing and first-line support
- Reports to your own sales or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
MSPs reselling NBN and mobile plans need the same order and billing follow-up point for customers.
Orders · billingRetail & E-commerce
Order and customer-service teams need the same quote-to-resolution ownership.
Orders · supportUtilities & Energy Retail
Connection and billing queries need the same single point of accountability.
Connections · billingInsurance & Financial Services
Policy and premium queries need the same CRM-driven follow-up discipline.
CRM · follow-upNo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Sales Associate
Ready to add this role to your team?
Tell us your order volumes and current tools — we'll shortlist candidates against your actual task list.