MDM Administrator
A dedicated MDM Administrator who owns approved profiles, policy assignments, compliance controls and controlled change across customer device estates.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Consistent, auditable device policy across every customer tenant — because configuration changes go through staged testing and documented approval, not ad hoc edits.
What this role owns day to day
Core responsibilities
- Create, test, assign and maintain approved device configuration profiles, compliance policies, app configuration and app protection policies
- Manage policy scope, dynamic groups, exclusions, staged deployments and rollback plans to reduce user disruption and configuration conflict
- Configure enrolment controls, device restrictions, certificates, Wi-Fi/VPN, encryption and endpoint security settings within the agreed authority matrix
- Investigate policy conflicts, failed deployments and non-compliance; document root cause, remediation and change evidence
- Produce compliance, enrolment and deployment reporting for service reviews and customer audit requests
Works inside
Reported on weekly
| Policy compliance rate | Devices meeting assigned configuration policy |
| Deployment success rate | Policy rollouts completed without rollback |
| Change documentation | Approvals and evidence recorded per change |
| Conflict resolution time | Policy conflicts investigated and closed |
Skills and platform evidence
- Microsoft Intune: configuration profiles, compliance policies, endpoint security policies, security baselines, application deployment and Conditional Access integration.
- Jamf Pro: configuration profiles, policies, smart groups, inventory, Apple enrolment and application management.
- Omnissa Workspace ONE UEM (AirWatch): profiles, compliance, applications, enrolment and device lifecycle administration.
- Apple Business Manager, Android Enterprise, Windows Autopilot, Entra ID and Defender for Endpoint.
- Change control, test groups, least privilege, documentation and PowerShell/API automation where approved.
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a policy rollout hits an edge case outside the standard rollout plan — it still gets investigated, documented and either fixed or rolled back cleanly, instead of being left half-deployed.
What stays with your authorised staff
Configuration authority is always approved and client-controlled. This role does not make autonomous security-policy changes or access data beyond its assigned tenants.
The market backdrop for MDM administration hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same policy discipline, needed anywhere devices are managed at scale
Strip away the dealer-specific context and this role is a recognisable shape: build and govern configuration policy through staged testing, with clear audit evidence behind every change.
Configuration policy handled ad hoc, between tickets
- Policy changes go out without staged testing
- No single owner for compliance and configuration drift
- Audit evidence is assembled after the fact, under pressure
A dedicated MDM Administrator, outsourced to us
- One administrator, owning policy and compliance end to end
- Reports to your own ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
Managed service providers need the same staged-deployment and audit-evidence discipline for device policy.
Intune · governanceFinancial Services & Insurance
Regulated environments need the same policy consistency and audit trail for device compliance.
Compliance · policyProfessional Services & Consulting
Firms managing partner and client devices need the same configuration governance in-house.
Governance · policyRetail & E-commerce
Multi-site device fleets need the same policy consistency across locations.
Policy · multi-siteNo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated MDM Administrator
Ready to add this role to your team?
Tell us your device fleet and current tools — we'll shortlist candidates against your actual task list.