Keep telco orders, provisioning and faults moving without adding UK headcount.
Telecom back office support covers order management, provisioning, faults and billing — working inside your OSS/BSS stack, billed in GBP.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The market telecommunications sits within
registered UK businesses in Information and communication — the broad ONS comparator for this sector (6.9% of all UK registered businesses).
VAT/PAYE-registered UK businesses overall — the national base this sector sits within.
of UK private-sector businesses are SMEs — the segment most affected by capacity and skills constraints.
These are broad market-size comparators, not measured telecommunications outsourcing adoption rates for this exact vertical. Documented processes and clear boundaries are what make offshore delegation work, not distance.
12 dedicated roles, matched to how UK employers actually advertise them
Service Delivery Coordinator
Run recurring service delivery coordinator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Provisioning Coordinator
Run recurring provisioning coordinator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Order Management Coordinator
Run recurring order management coordinator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Telecoms Support Engineer
Run recurring telecoms support engineer workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
NOC Analyst
Your telecom virtual assistant monitors network status and escalates exceptions under the client's UK process, keeping records accurate and service levels met.
Faults Coordinator
Run recurring faults coordinator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Billing Administrator
Run recurring billing administrator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Project Coordinator
Maintain project plans, actions, risks, schedules, resources, customer updates and delivery evidence for UK-led projects.
Sales Associate
Give dealers and customers one dependable support point for orders, billing queries, first-line help and fault follow-up.
View role → Technical & specialistEndpoint Administrator
Keep Windows, Apple and mobile endpoints enrolled, updated, compliant and supportable across your customers' estates.
View role → Technical & specialistMDM Administrator
Create and govern the profiles, compliance controls and application policies behind a consistent, secure customer endpoint service.
View role → Technical & specialistTelephony Engineer
Add remote voice engineering capacity for hosted telephony provisioning, migration, fault isolation and day-to-day customer support.
View role →What a UK hire costs vs a dedicated Virtual Team resource
Every Virtual Team dedicated resource completes structured onboarding and training on your specific tools, systems and processes before they start working with you. Day to day, the working relationship looks like managing any capable remote employee — video calls, shared systems access, documented procedures, and full visibility through activity reporting. The difference is where they're sitting, not how they work.
| Role | UK on-shore salary (experienced) | Virtual Team dedicated resource |
|---|---|---|
| Service Delivery Coordinator | £30,000/yr | £10,000/yr (indicative) |
| Provisioning Coordinator | £40,000/yr | £13,300/yr (indicative) |
| Order Management Coordinator | £40,000/yr | £13,300/yr (indicative) |
| Telecoms Support Engineer | £40,000/yr | £13,300/yr (indicative) |
| NOC Analyst | £36,000/yr | £12,000/yr (indicative) |
| Faults Coordinator | £40,000/yr | £13,300/yr (indicative) |
| Billing Administrator | £35,000/yr | £11,700/yr (indicative) |
| Project Coordinator | £75,000/yr | £25,000/yr (indicative) |
UK on-shore figures are official National Careers Service guidance for a related career profile (experienced level). Virtual Team figures are indicative, calculated as roughly one-third of the UK on-shore comparator.
These figures are indicative only. Actual cost depends on the experience level, technical specialisation and communication skills of the candidate selected. We present a shortlist of candidates with varying experience levels for every role — you choose who joins your team, and pricing is confirmed against that specific choice.
Your best network engineer already works from home. So why not Gurugram?
If a role can already be done from a spare room in the UK, distance was never the real question — trust, oversight and standards were. Clear management structure, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced employee actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used, and timestamped screenshots — the same evidence your on-shore staff would give you just by being in the office.
What stays with your UK team
Works to documented procedures and authority limits; payments, regulated decisions, physical work and binding commitments remain client-controlled.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Telecommunications staff in the UK
Tell us the outcomes. We'll design the team.
A short guided brief — workload, tools and target start date. No commitment, just a clear next step in GBP.