Endpoint Administrator
A dedicated Endpoint Administrator who handles day-to-day device management, application delivery, endpoint health and user support inside your tools and escalation model.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Endpoints that stay enrolled, patched and compliant across every customer environment — because someone is actively managing the device fleet, not just responding when something breaks.
What this role owns day to day
Core responsibilities
- Enrol and retire Windows, macOS, iOS/iPadOS and Android endpoints using approved workflows; maintain device inventory and ownership records
- Deploy approved applications, updates, certificates, Wi-Fi/VPN settings and endpoint configurations; monitor success and remediate failures
- Operate Windows Autopilot and Apple enrolment workflows, including Apple Business Manager where the client uses it
- Monitor compliance, encryption, endpoint protection and update status; investigate routine exceptions and escalate security or policy decisions
- Resolve endpoint incidents and service requests through the client's PSA/ticketing system, with clear notes, SLA updates and customer communication
Works inside
Reported on weekly
| Enrolment success rate | New devices enrolled without failure |
| Patch/update compliance | Endpoints on the latest approved build |
| Ticket resolution time | Endpoint tickets closed within SLA |
| Device compliance rate | Endpoints meeting the agreed security baseline |
Skills and platform evidence
- Microsoft Intune, Windows Autopilot, Microsoft Entra ID and Microsoft Defender for Endpoint.
- Jamf Pro and Apple Business Manager for Apple estates.
- Omnissa Workspace ONE UEM (formerly VMware AirWatch) for mixed mobile fleets; Android Enterprise where applicable.
- PowerShell for approved repeatable administration; working knowledge of Microsoft 365, Conditional Access and endpoint security controls.
- MSP context: experience moving safely between multiple tenants and following client-specific SOPs, access boundaries and change windows.
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an enrolment or deployment fails for a reason that isn't in the standard runbook — it still gets investigated and either resolved or escalated with a clear note, instead of being left stuck in the queue.
What stays with your authorised staff
Platform architecture and unrestricted security-policy authority remain with your team. This role implements approved configuration and routine remediation — it doesn't set policy or hold data access beyond its assigned tenants.
The market backdrop for endpoint administration hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, needed anywhere IT runs in-house
Strip away the dealer-specific context and this role is a recognisable shape: enrol and manage devices against policy, monitor compliance, and resolve exceptions before they become incidents.
Endpoint management split across the service desk
- Enrolment and patching compete with ticket volume for attention
- Configuration drift builds up across the device fleet
- Reporting on compliance is whatever gets pulled together for the audit
A dedicated Endpoint Administrator, outsourced to us
- One administrator, focused only on endpoint operations
- Reports to your own ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
Managed service providers need the same enrolment and patching discipline across customer estates.
Intune · endpointsProfessional Services & Consulting
Firms running their own Microsoft 365 tenant and laptop fleet need the same technical depth in-house.
M365 · endpointsRetail & E-commerce
Multi-site device and POS fleets need the same enrolment, patching and compliance monitoring.
POS · mobile devicesFinancial Services & Insurance
Regulated environments need the same encryption, compliance and endpoint-protection discipline.
Compliance · DefenderNo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Endpoint Administrator
Ready to add this role to your team?
Tell us your device fleet and current tools — we'll shortlist candidates against your actual task list.