Service Delivery Coordinator
Coordinate multi-service deliveries, milestones and customer handover across carriers and internal teams — so complex rollouts land on time.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer missed milestones and cleaner handovers — because dependencies are tracked actively instead of discovered when they're already late.
What this role owns day to day
Core responsibilities
- Coordinate multi-service deliveries across carriers and internal teams
- Track milestones and dependencies through to completion
- Manage customer communications through the delivery lifecycle
- Own clean handover from delivery into business-as-usual support
Works inside
Reported on weekly
| On-time delivery | Milestones met against agreed dates |
| Milestone ageing | How long overdue milestones sit unresolved |
| Update cadence | Frequency of customer communication |
| Handover quality | Completeness of documentation at handover |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a dependency sits with a team outside the usual process — a vendor, a different department — and it still gets chased and documented instead of being left as someone else's problem.
What stays with your authorised staff
Commercial scope and delivery commitments require your approval. This role coordinates the plan — it doesn't commit to scope or pricing changes on your behalf.
The market backdrop for delivery-coordination hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, in industries that never call themselves "telco"
Strip away the carrier-specific tools and this role is a recognisable shape: manage an order or case through defined stages, reconcile exceptions, and communicate clearly against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Delivery coordination competes with other priorities
- Milestones slip without anyone actively chasing them
- Handover documentation is inconsistent between projects
A dedicated delivery coordinator, outsourced to us
- One resource whose only job is tracking your deliveries
- Reports to your own delivery or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Professional Services & Consulting
Project milestone tracking and client handover are the same coordination job in a different tool.
Project tools · CRMConstruction & Engineering
Multi-trade delivery coordination mirrors this role closely.
Procore · MS ProjectDigital Marketing & Agencies
Campaign delivery across workstreams needs the same milestone discipline.
Project/PM platformsMSPs & IT Resellers
Multi-service technology rollouts need identical delivery coordination.
PSA · CRMNo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Service Delivery Coordinator
Ready to add this role to your team?
Tell us about your delivery volumes and current project tools — we'll shortlist candidates against your actual task list.