Project Coordinator
Track project tasks, dependencies and documentation for larger connectivity and infrastructure rollouts — keeping the paper trail as tight as the timeline.
Order Management
Validate and track fixed-line, NBN and mobility orders.
Provisioning & Activations
Complete approved provisioning tasks and activations.
Service Delivery (Projects)
Coordinate multi-service deliveries and customer handover.
Billing & Revenue Assurance
Reconcile carrier charges, usage and billing exceptions.
Faults & Customer Assurance
Log, track and escalate faults and customer complaints.
Endpoint & Device Management
Keep customer endpoints enrolled, patched and compliant.
Telephony & Voice Support
Configure, troubleshoot and maintain hosted voice and telephony platforms.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer dropped tasks and cleaner documentation trails — because someone owns the administrative backbone of the project, not just the technical delivery.
What this role owns day to day
Core responsibilities
- Track project tasks, owners and due dates across the rollout
- Maintain documentation, change logs and status trackers
- Coordinate meeting scheduling and action-item follow-up
- Flag at-risk tasks before they affect the milestone
Works inside
Reported on weekly
| Task completion | On-time completion of tracked tasks |
| Documentation accuracy | Change logs and trackers kept current |
| Follow-up completion | Action items closed on schedule |
| Escalation timeliness | At-risk tasks flagged early |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier appointment windows and peak order volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage on faults and urgent exceptions.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an action item falls between two teams with no clear owner — it still gets tracked and chased instead of quietly dropping off the list.
What stays with your authorised staff
Works to documented procedures; scope, budget and client commitments remain with authorised local personnel.
The market backdrop for project-coordination hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, in industries that never call themselves "telco"
Strip away the carrier-specific tools and this role is a recognisable shape: manage an order or case through defined stages, reconcile exceptions, and communicate clearly against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Project admin competes with other operational priorities
- Documentation lags behind actual progress
- Action items get lost between meetings
A dedicated project coordinator, outsourced to us
- One resource whose only job is keeping the project on track
- Reports to your own project lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Professional Services & Consulting
Project milestone tracking and client handover are the same coordination job in a different tool.
Project tools · CRMConstruction & Engineering
Multi-trade delivery coordination mirrors this role closely.
Procore · MS ProjectDigital Marketing & Agencies
Campaign delivery across workstreams needs the same milestone discipline.
Project/PM platformsMSPs & IT Resellers
Multi-service technology rollouts need identical delivery coordination.
PSA · CRMNo guessing what this role worked on. Full sample report on the Telecommunications page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Project Coordinator
Ready to add this role to your team?
Tell us about your project volumes and current tools — we'll shortlist candidates against your actual task list.