Scale customer and catalogue operations behind every order.
Ecommerce back office support handles customer enquiries, orders, product data, marketplaces and supplier coordination across your existing platforms — built to flex with seasonal peaks.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
Peaks and platforms keep multiplying faster than headcount
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
What's putting pressure on your storefront
- Seasonal peaks in order and enquiry volume
- Customer-response pressure across channels
- Catalogue errors slipping through at scale
- Marketplace administration across multiple platforms
- Order exceptions piling up during peaks
- Inventory coordination across warehouses and channels
What changes with a dedicated team
- Faster customer responses across every channel
- Cleaner, more accurate product data
- Fewer order exceptions and cancellations
- More operating capacity during campaigns and peaks
- Consistent marketplace compliance
- Better inventory visibility and replenishment
One storefront cycle. Every stage covered.
From first enquiry to campaign results, Retail & E-commerce is mapped end to end — customer service, catalogue & product, marketplace operations, order & inventory, and marketing.
Customer Service Representative
Deliver ecommerce customer support via chat, email and phone on orders, returns and products.
View role → 02 · Catalogue & productOnline Merchandiser
Handle Shopify store management — product listings, pricing updates and storefront merchandising layout.
View role → 03 · Catalogue & productProduct Data Specialist
Provide product listing services, maintaining accurate descriptions, attributes, images and SEO fields.
View role → 04 · Marketplace operationsMarketplace Coordinator
Manage listings and order workflows across Amazon, eBay and other marketplaces.
View role → 05 · Marketplace operationsE-commerce Coordinator
Coordinate day-to-day storefront operations and promotional campaign setup.
View role → 06 · Order & inventoryOrder Management Officer
Process orders and manage exceptions across every sales channel.
View role → 07 · Order & inventoryInventory Controller
Monitor stock levels and coordinate replenishment across warehouses and channels.
View role → 08 · MarketingDigital Marketing Coordinator
Support campaign execution across email, social and paid channels.
View role →Your customer service rep already works from home. So why not Delhi?
If a role can already be done from a spare room, distance was never the real question — trust, oversight and standards were. Australian management, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced e-commerce team actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used across your storefront, helpdesk and marketplace tools, and timestamped screenshots.
What stays with your authorised staff
Physical fulfilment, warehousing, refunds above limits and commercial policy decisions remain with authorised local teams. Your dedicated team handles the digital storefront — not the warehouse floor.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Retail & E-commerce staff
Tell us the outcomes. We'll design the team.
A short guided brief — order volumes, platforms, peak periods and target start date. No commitment, just a clear next step.