Order Management Officer
Process orders and manage exceptions across every sales channel, keeping fulfilment on track.
Customer Service
Handle enquiries on orders, returns and products.
Catalogue & Product
Maintain listings, product data and merchandising.
Marketplace Operations
Manage storefronts and third-party marketplaces.
Order & Inventory
Process orders and manage stock across channels.
Marketing
Execute campaigns that drive traffic and orders.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer stuck orders and cleaner exception handling — because every order is actively tracked, not left until the customer complains.
What this role owns day to day
Core responsibilities
- Process orders and manage exceptions across sales channels
- Coordinate with fulfilment on delayed or problem orders
- Process cancellations and modifications within policy
- Keep customers updated on order status
Works inside
Reported on weekly
| Order accuracy | Orders processed correctly |
| Cancellation rate | Orders cancelled vs total processed |
| Exception resolution time | Time to resolve order issues |
| Customer updates | Update cadence on delayed orders |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around sales events and campaign launches.
Early-start or late-finish shifts, by agreement
Peak-season scaling
Additional dedicated resources during sales events and holiday peaks.
Scale up seats for peak season, scale back down after
What "no that's not my job" looks like in practice: an order exception doesn't fit a standard category — it still gets investigated and resolved instead of sitting unaddressed.
What stays with your authorised staff
Physical fulfilment and warehousing remain with authorised local teams. This role processes and coordinates — it doesn't pick or pack.
The market backdrop for order management hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever orders and customers need managing
Strip away the storefront-specific platforms and this role is a recognisable shape: respond, process, and keep records accurate against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Order processing competes with other priorities
- Exceptions pile up during peak periods
- Customer updates on delays are inconsistent
A dedicated order management officer, outsourced to us
- One resource whose only job is order processing
- Reports to your own operations manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Telecommunications
Order management and exception handling follows the same lifecycle shape.
Order systemsLogistics & Freight
Warehouse and stock coordination mirrors inventory control closely.
WMSMortgage Broking
Loan administration and exception handling follows a similar case-tracking discipline.
Aggregator CRMConstruction & Engineering
Materials procurement and delivery tracking mirrors inventory coordination.
Procurement portalsNo guessing what this role worked on. Full sample report on the Retail page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Order Management Officer
Ready to add this role to your team?
Tell us your order volumes and current systems — we'll shortlist candidates against your actual task list.