Keep your UK store running through every peak period without overstaffing the quiet ones.
Ecommerce back office support covers order management, inventory, marketplace coordination and customer service — billed in GBP.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The market retail & e-commerce sits within
registered UK businesses in Retail — the broad ONS comparator for this sector (7.8% of all UK registered businesses).
VAT/PAYE-registered UK businesses overall — the national base this sector sits within.
of UK private-sector businesses are SMEs — the segment most affected by capacity and skills constraints.
These are broad market-size comparators, not measured adoption rates for ecommerce support services in this exact vertical. Documented processes and clear boundaries are what make offshore delegation work, not distance.
8 dedicated roles, matched to how UK employers actually advertise them
Customer Service Adviser
Respond to UK customer enquiries using approved knowledge and authority, update records, progress requests and escalate regulated or commercial exceptions.
E-commerce Executive
Provide Shopify store management for UK website and marketplace products — promotions, content, trading checks and performance reports across approved channels.
E-commerce Trading Executive
Act as an Amazon virtual assistant UK — maintaining website and marketplace products, promotions, content, trading checks and performance reports across approved channels.
Marketplace Executive
Maintain UK website and marketplace products, promotions, content, trading checks and performance reports across approved channels.
Order Management Administrator
Run recurring order management administrator workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Stock Controller
Run recurring stock controller workflows in the client's UK process, maintain accurate records, meet agreed service levels and escalate exceptions.
Digital Marketing Executive
Execute approved UK campaigns, content calendars, optimisation tasks and performance reporting against the client brief and budget.
Product Data Administrator
Deliver product listing services — running recurring workflows in the client's UK process, maintaining accurate records, meeting agreed service levels and escalating exceptions.
What a UK hire costs vs a dedicated Virtual Team resource
Every Virtual Team dedicated resource completes structured onboarding and training on your specific tools, systems and processes before they start working with you. Day to day, the working relationship looks like managing any capable remote employee — video calls, shared systems access, documented procedures, and full visibility through activity reporting. The difference is where they're sitting, not how they work.
| Role | UK on-shore salary (experienced) | Virtual Team dedicated resource |
|---|---|---|
| Customer Service Adviser | £30,000/yr | £10,000/yr (indicative) |
| E-commerce Executive | £50,000/yr | £16,700/yr (indicative) |
| E-commerce Trading Executive | £50,000/yr | £16,700/yr (indicative) |
| Marketplace Executive | £50,000/yr | £16,700/yr (indicative) |
| Order Management Administrator | £30,000/yr | £10,000/yr (indicative) |
| Stock Controller | £30,000/yr | £10,000/yr (indicative) |
| Digital Marketing Executive | £50,000/yr | £16,700/yr (indicative) |
| Product Data Administrator | £30,000/yr | £10,000/yr (indicative) |
UK on-shore figures are official National Careers Service guidance for a related career profile (experienced level). Virtual Team figures are indicative, calculated as roughly one-third of the UK on-shore comparator.
These figures are indicative only. Actual cost depends on the experience level, technical specialisation and communication skills of the candidate selected. We present a shortlist of candidates with varying experience levels for every role — you choose who joins your team, and pricing is confirmed against that specific choice.
Your best e-commerce coordinator already works from home. So why not Gurugram?
If a role can already be done from a spare room in the UK, distance was never the real question — trust, oversight and standards were. Clear management structure, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced employee actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used, and timestamped screenshots — the same evidence your on-shore staff would give you just by being in the office.
What stays with your UK team
Works to documented procedures and authority limits; payments, regulated decisions, physical work and binding commitments remain client-controlled.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Retail & E-commerce staff in the UK
Tell us the outcomes. We'll design the team.
A short guided brief — workload, tools and target start date. No commitment, just a clear next step in GBP.