Online Merchandiser
Manage product listings, pricing updates and storefront merchandising layout to a consistent brand standard.
Customer Service
Handle enquiries on orders, returns and products.
Catalogue & Product
Maintain listings, product data and merchandising.
Marketplace Operations
Manage storefronts and third-party marketplaces.
Order & Inventory
Process orders and manage stock across channels.
Marketing
Execute campaigns that drive traffic and orders.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
A cleaner, more compelling storefront — because listings and merchandising are actively maintained, not left static between campaigns.
What this role owns day to day
Core responsibilities
- Manage product listings and merchandising layout
- Update pricing, promotions and featured collections
- Monitor competitor pricing and stock positioning
- Maintain visual merchandising standards across the storefront
Works inside
Reported on weekly
| Catalogue completeness | Listings with complete, accurate content |
| Listing accuracy | Prices and details matching source data |
| Update turnaround | Time to publish approved changes |
| Task completion | Merchandising tasks closed on schedule |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around sales events and campaign launches.
Early-start or late-finish shifts, by agreement
Peak-season scaling
Additional dedicated resources during sales events and holiday peaks.
Scale up seats for peak season, scale back down after
What "no that's not my job" looks like in practice: a collection needs an unusual layout treatment — it still gets built properly instead of defaulting to a generic template.
What stays with your authorised staff
Pricing strategy and promotional approval remain with authorised staff. This role executes — it doesn't set strategy.
The market backdrop for merchandising hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever orders and customers need managing
Strip away the storefront-specific platforms and this role is a recognisable shape: respond, process, and keep records accurate against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Merchandising competes with other priorities
- Listings go stale between campaigns
- Pricing updates lag competitor moves
A dedicated online merchandiser, outsourced to us
- One resource whose only job is storefront merchandising
- Reports to your own marketing or ops lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Digital Marketing & Agencies
Content and SEO data management mirrors product data maintenance closely.
CMS · SEO toolsProfessional Services & Consulting
Research and data accuracy discipline transfers directly to catalogue work.
Databases · ExcelMSPs & IT Resellers
Licensing and procurement data management shares this role's structured-data discipline.
Distributor portalsReal Estate & Property Management
Listing data accuracy across portals mirrors catalogue management closely.
Listing portalsNo guessing what this role worked on. Full sample report on the Retail page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Online Merchandiser
Ready to add this role to your team?
Tell us your catalogue size and current storefront platform — we'll shortlist candidates against your actual task list.