E-commerce Coordinator
Coordinate day-to-day storefront operations and promotional campaign setup across every platform.
Customer Service
Handle enquiries on orders, returns and products.
Catalogue & Product
Maintain listings, product data and merchandising.
Marketplace Operations (Storefront ops)
Manage storefronts and third-party marketplaces.
Order & Inventory
Process orders and manage stock across channels.
Marketing
Execute campaigns that drive traffic and orders.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Smoother campaign launches and consistent cross-platform operations — because setup follows a documented checklist, not memory.
What this role owns day to day
Core responsibilities
- Coordinate day-to-day storefront operations across platforms
- Manage promotional campaign setup and scheduling
- Monitor site performance and flag issues
- Support cross-platform consistency
Works inside
Reported on weekly
| Task completion | Operational tasks closed on schedule |
| Campaign setup accuracy | Campaigns launched correctly |
| Issue turnaround | Time to flag and resolve site issues |
| Platform consistency | Consistency across storefront platforms |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around sales events and campaign launches.
Early-start or late-finish shifts, by agreement
Peak-season scaling
Additional dedicated resources during sales events and holiday peaks.
Scale up seats for peak season, scale back down after
What "no that's not my job" looks like in practice: a campaign needs a non-standard setup across platforms — it still gets configured correctly instead of launching with gaps.
What stays with your authorised staff
Commercial policy and platform strategy remain with authorised staff. This role executes — it doesn't set strategy.
The market backdrop for e-commerce coordination hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
of Australian customers surveyed wanted a 24/7 contact option — a service window most local-only teams can't cover alone.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever orders and customers need managing
Strip away the storefront-specific platforms and this role is a recognisable shape: respond, process, and keep records accurate against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Storefront operations compete with other priorities
- Campaign launches have last-minute gaps
- Cross-platform consistency slips
A dedicated e-commerce coordinator, outsourced to us
- One resource whose only job is storefront operations
- Reports to your own ops or marketing lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Digital Marketing & Agencies
Multi-platform account management mirrors marketplace coordination closely.
Ad platformsRecruitment & Staffing
Multi-channel account management transfers this skillset directly.
ATS/CRMMSPs & IT Resellers
Managing multiple client environments mirrors managing multiple marketplaces.
PSA · CRMTelecommunications
Multi-carrier order coordination follows a similar cross-platform discipline.
Carrier portalsNo guessing what this role worked on. Full sample report on the Retail page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated E-commerce Coordinator
Ready to add this role to your team?
Tell us your platform mix and campaign cadence — we'll shortlist candidates against your actual task list.