Keep freight moving and customers informed, at scale.
Logistics back office support manages bookings, documentation, tracking and billing across your carriers and systems — from first booking to final invoice.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
Shipment volumes and customer expectations keep rising together
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
What's putting pressure on logistics back offices
- High booking volume across carriers and modes
- Customs and documentation complexity
- Track-and-trace queries piling up
- Billing reconciliation across invoices
- Customer communication load during delays
- Warehouse and transport record-keeping
What changes with a dedicated team
- Faster bookings and confirmations
- Cleaner customs and compliance documentation
- Faster track-and-trace response times
- Fewer billing disputes and less leakage
- Stronger customer communication throughout transit
- A back-office layer that scales with volume
One shipment lifecycle. Every stage covered.
From first booking to final invoice, our supply chain support model maps the shipment lifecycle end to end — booking & coordination, import & export, transport & warehouse admin, tracking & visibility, and billing & customer service.
Freight Coordinator
Provide dispatch support services — processing freight bookings across carriers and modes, confirming rates and schedules.
View role → 02 · Import & exportImport Coordinator
Process import documentation and customs paperwork through to clearance.
View role → 03 · Import & exportExport Coordinator
Process export documentation and coordinate with freight forwarders and carriers.
View role → 04 · Transport & warehouse adminTransport Administrator
Maintain transport schedules, driver records and delivery documentation.
View role → 05 · Transport & warehouse adminWarehouse Administrator
Maintain warehouse inventory and movement records across inbound and outbound.
View role → 06 · Tracking & visibilityTrack and Trace Officer
Your logistics virtual assistant monitors shipment status and responds to track-and-trace queries.
View role → 07 · Billing & customer serviceBilling Officer
Reconcile carrier invoices against customer billing and resolve discrepancies.
View role → 08 · Billing & customer serviceCustomer Service Officer
Handle inbound customer queries on shipments, bookings and billing.
View role →Your track-and-trace officer already works from home. So why not Delhi?
If a role can already be done from a spare room, distance was never the real question — trust, oversight and standards were. Australian management, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced logistics team actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used across your TMS, WMS and carrier portals, and timestamped screenshots.
What stays with your authorised staff
Physical handling, customs clearance decisions, carrier contracts and financial write-offs remain with authorised local personnel. Your dedicated team books, documents and tracks — it doesn't clear customs or handle freight.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Logistics & Freight staff
Tell us the outcomes. We'll design the team.
A short guided brief — shipment volumes, carriers, systems and target start date. No commitment, just a clear next step.