Track and Trace Officer
Monitor shipment status and respond to track-and-trace queries, giving customers real-time visibility.
Booking & Coordination
Process freight bookings across carriers and modes.
Import & Export
Process customs documentation and compliance paperwork.
Transport & Warehouse Admin
Maintain schedules, records and warehouse documentation.
Tracking & Visibility
Monitor shipments and respond to status queries.
Billing & Customer Service
Reconcile invoices and handle customer queries.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Faster, more accurate shipment updates — because status is actively monitored and communicated, not discovered when a customer asks.
What this role owns day to day
Core responsibilities
- Monitor shipment status across carriers and modes
- Respond to track-and-trace queries from customers and internal teams
- Escalate delayed or at-risk shipments
- Maintain shipment visibility records
Works inside
Reported on weekly
| Track-and-trace response time | Speed of query response |
| Visibility accuracy | Status data matching carrier records |
| Escalation quality | Completeness of escalation notes |
| Task completion | Tracking tasks closed on schedule |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier cut-offs and international time zones.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour shipment coverage.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a shipment goes quiet across a carrier's tracking system — it still gets chased directly instead of leaving the customer without an update.
What stays with your authorised staff
Carrier claims and compensation decisions remain with authorised personnel. This role monitors and communicates — it doesn't settle claims.
The market backdrop for track-and-trace hires
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever shipments or cases need tracking
Strip away the freight-specific platforms and this role is a recognisable shape: book, document, track and reconcile against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Tracking competes with other operational priorities
- Query response times slip during busy periods
- At-risk shipments get flagged late
A dedicated track and trace officer, outsourced to us
- One resource whose only job is shipment visibility
- Reports to your own operations manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Telecommunications
Fault and order status monitoring mirrors track-and-trace closely.
Ticketing · monitoringMSPs & IT Resellers
Infrastructure monitoring and status escalation follows the same discipline.
Monitoring platformsRetail & E-commerce
Order status monitoring and customer updates mirror this role closely.
Order systemsFinancial Services & Insurance
Case status monitoring and escalation follows a similar visibility discipline.
Claims systemsNo guessing what this role worked on. Full sample report on the Logistics page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Track and Trace Officer
Ready to add this role to your team?
Tell us your shipment volumes and current TMS — we'll shortlist candidates against your actual task list.