Billing Officer
Reconcile carrier invoices against customer billing and resolve discrepancies before they become leakage.
Booking & Coordination
Process freight bookings across carriers and modes.
Import & Export
Process customs documentation and compliance paperwork.
Transport & Warehouse Admin
Maintain schedules, records and warehouse documentation.
Tracking & Visibility
Monitor shipments and respond to status queries.
Billing & Customer Service
Reconcile invoices and handle customer queries.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Less billing leakage and faster exception resolution — because discrepancies are caught in reconciliation, not discovered in a customer dispute.
What this role owns day to day
Core responsibilities
- Reconcile carrier invoices against customer billing
- Investigate and resolve billing discrepancies
- Process customer invoices accurately
- Maintain accurate billing records
Works inside
Reported on weekly
| Billing accuracy | Reconciled charges matching source data |
| Reconciliation turnaround | Cycle completed within agreed schedule |
| Exception resolution | Time to resolve billing discrepancies |
| Documentation quality | Billing records kept current |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier cut-offs and international time zones.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour shipment coverage.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a discrepancy doesn't fit the usual exception categories — it still gets investigated and documented properly instead of being written off.
What stays with your authorised staff
Credits and write-offs remain with authorised personnel. This role identifies and documents exceptions — it doesn't approve adjustments.
The market backdrop for billing hires
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever shipments or cases need tracking
Strip away the freight-specific platforms and this role is a recognisable shape: book, document, track and reconcile against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Reconciliation competes with other finance priorities
- Discrepancies surface late, after revenue is lost
- Exception backlogs grow with invoice volume
A dedicated billing officer, outsourced to us
- One resource whose only job is catching billing discrepancies
- Reports to your own finance or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Telecommunications
Carrier billing reconciliation is a near-identical exception-hunting exercise.
Billing platformsAccounting & Bookkeeping
Invoice reconciliation follows the exact same discipline as bookkeeping.
Xero/MYOBFinancial Services & Insurance
Premium reconciliation mirrors freight billing reconciliation closely.
Finance systemsRetail & E-commerce
Customer service on orders and billing follows an identical first-response discipline.
Helpdesk · CRMNo guessing what this role worked on. Full sample report on the Logistics page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Billing Officer
Ready to add this role to your team?
Tell us your invoice volumes and billing platforms — we'll shortlist candidates against your actual task list.