Import Coordinator
Process import documentation and customs paperwork through to clearance, keeping shipments moving.
Booking & Coordination
Process freight bookings across carriers and modes.
Import & Export
Process customs documentation and compliance paperwork.
Transport & Warehouse Admin
Maintain schedules, records and warehouse documentation.
Tracking & Visibility
Monitor shipments and respond to status queries.
Billing & Customer Service
Reconcile invoices and handle customer queries.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Faster customs clearance with fewer delays — because documentation is prepared thoroughly before the shipment arrives, not after.
What this role owns day to day
Core responsibilities
- Process import documentation and customs paperwork
- Track shipment status through the clearance process
- Coordinate with customs brokers and carriers
- Maintain compliance documentation for each shipment
Works inside
Reported on weekly
| Documentation accuracy | Paperwork complete and correct |
| Clearance turnaround | Time to complete clearance process |
| Exception resolution | Time to resolve documentation issues |
| Compliance completion | Compliance checks completed per shipment |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around carrier cut-offs and international time zones.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour shipment coverage.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a shipment has an unusual customs classification — it still gets researched properly instead of being estimated to save time.
What stays with your authorised staff
Customs clearance decisions remain with authorised brokers. This role prepares documentation — it doesn't clear customs.
The market backdrop for import coordination hires
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever shipments or cases need tracking
Strip away the freight-specific platforms and this role is a recognisable shape: book, document, track and reconcile against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Documentation prep competes with other priorities
- Clearance delays surface late
- Compliance gaps are found at audit time
A dedicated import coordinator, outsourced to us
- One resource whose only job is import documentation
- Reports to your own operations manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Financial Services & Insurance
Regulatory documentation and compliance checks mirror customs documentation closely.
Compliance systemsMortgage Broking
Compliance pack preparation for lending follows the same documentation rigor.
Compliance checklistsConstruction & Engineering
Contract and regulatory documentation mirrors this role's structured process.
Contract admin systemsRecruitment & Staffing
Compliance and right-to-work documentation shares this role's verification discipline.
Compliance platformsNo guessing what this role worked on. Full sample report on the Logistics page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Import Coordinator
Ready to add this role to your team?
Tell us your import volumes and customs requirements — we'll shortlist candidates against your actual task list.