Endpoint Administrator
A dedicated Endpoint Administrator who runs day-to-day endpoint operations across Intune, Jamf and Workspace ONE, working to your SLAs and documented controls, billed in GBP.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
What this role owns day to day
Core responsibilities
- Manage endpoint enrolment, provisioning, application deployment, patch/update rings and device retirement across customer estates
- Support Windows 10/11 and macOS endpoints, plus iOS/iPadOS and Android devices where included in the managed service
- Run approved Intune/Autopilot and Apple enrolment processes, maintain inventory and troubleshoot failed profiles, apps and compliance checks
- Monitor encryption, endpoint protection and conditional-access readiness; remediate routine exceptions and escalate policy conflicts
- Own tickets through the client's ITSM/PSA workflow and provide clear customer updates, handovers and operational documentation
Works inside
Reported on weekly
| Enrolment success rate | New devices enrolled without failure |
| Patch/update compliance | Endpoints on the latest approved build |
| Ticket resolution time | Endpoint tickets closed within SLA |
| Device compliance rate | Endpoints meeting the agreed security baseline |
Skills and platform evidence
- Microsoft Intune, Windows Autopilot, Entra ID, Conditional Access and Defender for Endpoint.
- Jamf Pro and Apple Business Manager; macOS support in mixed Microsoft/Apple estates.
- Omnissa Workspace ONE UEM (formerly VMware AirWatch), with exposure to Samsung Knox or SOTI where the dealer supports specialist mobile fleets.
- MECM/SCCM familiarity for hybrid estates; PowerShell for approved automation.
- MSP context: multi-tenant discipline, ITIL-aligned ticket ownership, documentation and customer-facing communication.
What stays with your authorised staff
Platform architecture and unrestricted security-policy authority remain with your team. This role implements approved configuration and routine remediation.
What this role costs on-shore vs a dedicated Virtual Team resource
Pricing for this role is confirmed during discovery — tell us the experience level and hours you need and we'll put together an indicative comparison against the equivalent UK on-shore hire.
Indicative only. Actual cost depends on the experience level, technical specialisation and communication skills of the candidate selected. We present a shortlist of candidates with varying experience for you to choose from.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Endpoint Administrator
Ready to add this Endpoint Administrator to your team?
Tell us your device fleet and current tools — we'll shortlist candidates against your actual task list, in GBP.