Give brokers more time to advise and win business.
An offshore mortgage team manages document collection, loan packaging, lender follow-up and settlement administration under your licensed processes — so brokers spend their time advising, not chasing paperwork.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
Broker time is the scarcest resource in the business
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
What's absorbing broker time today
- Document chasing and follow-up with clients
- Manual data entry across aggregator CRM and lender portals
- Lender status follow-up on submitted applications
- Compliance pack preparation for every file
- Settlement coordination and condition tracking
- Client update calls that pull brokers away from new business
What changes with a dedicated team
- More broker time for advice and new business
- Faster file progression to "application-ready"
- More consistent compliance documentation
- Cleaner lender follow-up with less falling through the cracks
- A better client update rhythm throughout the loan
- Smoother, better-tracked settlements
One loan lifecycle. Every stage covered.
From first client document to settled loan, our mortgage processing outsourcing model maps the lifecycle end to end — application intake, processing, credit and compliance preparation, settlement, and client service.
Broker Support Officer
Your mortgage assistant manages broker diaries, chases client documents and prepares files for submission — keeping the pipeline moving.
View role → 02 · Application intakeMortgage Broker Assistant
Support a broker's day-to-day pipeline — scheduling, pre-submission checklists and client document chasing.
View role → 03 · ProcessingLoan Processor
Handle loan processing outsourcing from submission to lender lodgement, verifying documents and tracking status end to end.
View role → 04 · ProcessingLoan Administration Officer
Handle post-settlement variations, discharge requests and ongoing loan file administration across the book.
View role → 05 · Assessment prepCredit Analyst
Prepare serviceability calculations and credit assessment summaries ahead of broker and lender review.
View role → 06 · Assessment prepCompliance Officer
Check files for responsible lending and NCCP documentation completeness before they go to review.
View role → 07 · SettlementSettlements Officer
Coordinate settlement bookings with lenders and solicitors, and clear conditions on time.
View role → 08 · Client serviceClient Services Officer
Keep clients updated through every stage of their loan, from application to settlement.
View role →Your loan processor already works from home. So why not Delhi?
If a role can already be done from a spare room, distance was never the real question — trust, oversight and standards were. Australian management, secure access, agreed hours and full activity reporting are what make that answer "yes."
"What is my outsourced loan support team actually doing?"
What you get
A day-by-day, auditable record of active hours, top applications used across your CRM and lender portals, and timestamped screenshots.
What stays with your authorised staff
No independent credit assistance, product recommendation, preliminary assessment, lender approval or regulated advice unless performed by appropriately authorised personnel. Your dedicated team prepares and processes — it doesn't advise.
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about dedicated Mortgage Broking staff
Tell us the outcomes. We'll design the team.
A short guided brief — file volumes, lenders, tools and target start date. No commitment, just a clear next step.