Compliance Officer
Check files for responsible lending and NCCP documentation completeness before they go to review.
Application Intake
Gather client documents and prepare files for submission.
Processing & Packaging
Verify documents and lodge applications with lenders.
Credit & Compliance Prep (Compliance)
Prepare serviceability and compliance documentation for review.
Settlement
Coordinate settlement bookings and clear conditions.
Client Service
Keep clients updated through every stage of the loan.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Cleaner audit trails and fewer compliance gaps — because every file is checked against the current standard before it's considered complete.
What this role owns day to day
Core responsibilities
- Check files for responsible lending and NCCP documentation completeness
- Prepare compliance packs for broker and management review
- Maintain compliance registers and audit trails
- Flag documentation gaps for action by authorised staff
Works inside
Reported on weekly
| Turnaround time | Time to complete compliance review |
| Accuracy | Packs passing audit on first check |
| Backlog | Files awaiting compliance review |
| Quality audit | Spot-checked compliance standard |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around settlement deadlines and month-end peaks.
Early-start or late-finish shifts, by agreement
Peak-season scaling
Additional dedicated resources during EOFY and peak refinance periods.
Scale up seats for seasonal volume, scale back down after
What "no that's not my job" looks like in practice: a file has an unusual combination of circumstances not covered by the standard checklist — it still gets flagged and escalated properly instead of being ticked off regardless.
What stays with your authorised staff
Preparation and processing only; regulated advice, decisions, lodgement and sign-off remain with authorised Australian personnel.
The market backdrop for compliance support hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, in industries with their own paperwork-heavy pipeline
Strip away the lender-specific tools and this role is a recognisable shape: gather documents, verify them against a checklist, and move a case through defined stages against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Compliance checks compete with other priorities
- Documentation standards vary between files
- Audit readiness is inconsistent
A dedicated compliance officer, outsourced to us
- One resource whose only job is compliance review
- Reports to your own compliance or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Financial Services & Insurance
Underwriting assistance and KYC preparation are structurally the same assessment-prep job.
Policy/underwriting systemsAccounting & Bookkeeping
Financial statement review for lending purposes mirrors accounting analysis closely.
Xero · financial statementsRecruitment & Staffing
Compliance and reference-check preparation follows the same documentation-review shape.
Compliance platformsConstruction & Engineering
Tender and contract compliance review needs the same detail-oriented documentation discipline.
Contract admin systemsNo guessing what this role worked on. Full sample report on the Mortgage Broking page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Compliance Officer
Ready to add this role to your team?
Tell us your compliance framework and file volumes — we'll shortlist candidates against your actual task list.