Loan Administration Officer
Handle post-settlement variations, discharge requests and ongoing loan file administration across the book.
Application Intake
Gather client documents and prepare files for submission.
Processing & Packaging (Post-settlement)
Verify documents and lodge applications with lenders.
Credit & Compliance Prep
Prepare serviceability and compliance documentation for review.
Settlement
Coordinate settlement bookings and clear conditions.
Client Service
Keep clients updated through every stage of the loan.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
A cleaner, more current loan book — because ongoing administration is someone's actual job, not an afterthought once the deal is done.
What this role owns day to day
Core responsibilities
- Process post-settlement loan variations and discharge requests
- Maintain accurate loan file records across the book
- Respond to lender and client administrative requests
- Support portfolio-level reporting for the brokerage
Works inside
Reported on weekly
| Turnaround time | Time to process variation/discharge requests |
| Accuracy | Records matching lender confirmation |
| Backlog | Outstanding admin requests aged |
| Task completion | Requests closed within agreed timeframe |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around settlement deadlines and month-end peaks.
Early-start or late-finish shifts, by agreement
Peak-season scaling
Additional dedicated resources during EOFY and peak refinance periods.
Scale up seats for seasonal volume, scale back down after
What "no that's not my job" looks like in practice: a lender's discharge process doesn't follow the usual steps — it still gets handled and documented properly instead of being left half-finished.
What stays with your authorised staff
Works to documented procedures; approvals, payments, regulated decisions remain with authorised local personnel.
The market backdrop for loan administration hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, in industries with their own paperwork-heavy pipeline
Strip away the lender-specific tools and this role is a recognisable shape: gather documents, verify them against a checklist, and move a case through defined stages against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Post-settlement admin gets deprioritised for new business
- Loan book records drift out of date
- Discharge requests take longer than they should
A dedicated loan administration officer, outsourced to us
- One resource whose only job is your loan book admin
- Reports to your own operations lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Financial Services & Insurance
Policy and claims processing follow the same submit-verify-track lifecycle as loan processing.
Policy/claims platformsReal Estate & Property Management
Lease and sale file processing shares the same document-verification and lodgement shape.
Console Cloud · CRMRecruitment & Staffing
Placement paperwork and payroll onboarding is a near-identical processing job.
ATS · payroll systemsLogistics & Freight
Freight documentation processing follows the same submit-and-track discipline.
TMS · documentationNo guessing what this role worked on. Full sample report on the Mortgage Broking page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Loan Administration Officer
Ready to add this role to your team?
Tell us your loan book size and typical request volume — we'll shortlist candidates against your actual task list.