Account Manager
Own day-to-day client relationship management and account health reporting for your key recruitment accounts.
Candidate Sourcing
Search, screen and build talent pipelines for active roles.
Candidate Management
Manage candidate relationships through the process.
Coordination & Compliance
Schedule interviews and complete compliance checks.
Client & Account
Own account health and client relationship day to day.
Payroll & Timesheets
Process contractor payroll and timesheets.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Stronger account retention and clearer fill-rate visibility — because someone owns the relationship holistically, not just role by role.
What this role owns day to day
Core responsibilities
- Own day-to-day client relationship management for assigned accounts
- Track fill rates and account health metrics
- Coordinate escalations between consultants and clients
- Prepare regular account reporting
Works inside
Reported on weekly
| Account health | Overall account performance trend |
| Fill rate | Roles filled against total briefs |
| Response time | Speed of client query response |
| Client satisfaction | Feedback on account management |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around candidate availability and urgent briefs.
Early-start or late-finish shifts, by agreement
Peak-volume scaling
Additional dedicated resources during high-volume hiring campaigns.
Scale up seats for campaigns, scale back down after
What "no that's not my job" looks like in practice: an account issue crosses multiple roles and consultants — it still gets owned and resolved holistically instead of being handled piecemeal.
What stays with your authorised staff
Contract negotiation and pricing decisions remain with authorised staff. This role manages the relationship — it doesn't set terms.
The market backdrop for account management hires
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever candidates or cases need managing
Strip away the ATS-specific tools and this role is a recognisable shape: search, qualify, coordinate, and keep a pipeline moving against a deadline.
Doing this in-house with stretched staff, or paying a third party
- Account health tracking competes with delivery work
- Fill-rate visibility is inconsistent
- Escalations take longer to resolve
A dedicated account manager, outsourced to us
- One resource whose only job is your key accounts
- Reports to your own leadership, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
Technical account management and escalation ownership mirrors this role closely.
CRMDigital Marketing & Agencies
Account health and roadmap ownership is core to any retained-services model.
CRM · reportingProfessional Services & Consulting
Client relationship ownership and escalation management transfer directly.
CRMTelecommunications
Service delivery account ownership follows the same health-tracking discipline.
CRM · reportingNo guessing what this role worked on. Full sample report on the Recruitment page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Account Manager
Ready to add this role to your team?
Tell us your key account structure and reporting needs — we'll shortlist candidates against your actual task list.