Maintenance Coordinator
Log, schedule and track maintenance requests with contractors and tenants, from report to completion.
Leasing & Sales
Manage listings, applications and sales support.
Property Management
Administer tenancies and portfolio records.
Maintenance
Coordinate repair requests and contractor scheduling.
Trust Accounting
Prepare rent processing and trust account records.
Marketing & Customer Service
Handle tenant/owner communication and portfolio marketing.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Faster maintenance turnaround and fewer tenant complaints — because requests are tracked actively from report to completion.
What this role owns day to day
Core responsibilities
- Log maintenance requests from tenants and owners
- Schedule contractors and track completion
- Keep tenants and owners updated on progress
- Escalate urgent or complex issues appropriately
Works inside
Reported on weekly
| Response time | Speed of initial acknowledgement |
| Maintenance ageing | Requests sitting past expected timeframe |
| Contractor coordination | Bookings confirmed on schedule |
| Update compliance | Tenant/owner updates on schedule |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around inspection days and open-home weekends.
Early-start or late-finish shifts, by agreement
Weekend coverage
Dedicated coverage for weekend enquiries and urgent maintenance triage.
Rostered weekend coverage, by agreement
What "no that's not my job" looks like in practice: a maintenance issue doesn't fit the standard contractor list — it still gets sourced and coordinated instead of leaving the tenant waiting.
What stays with your authorised staff
Property access and urgent safety decisions remain with authorised local personnel. This role coordinates — it doesn't attend site.
The market backdrop for maintenance coordination hires
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever a portfolio needs managing
Strip away the property-specific platforms and this role is a recognisable shape: manage a portfolio of cases, keep records current, and communicate proactively.
Doing this in-house with stretched staff, or paying a third party
- Maintenance coordination competes with other priorities
- Requests age without active follow-up
- Tenant complaints increase under delay
A dedicated maintenance coordinator, outsourced to us
- One resource whose only job is maintenance tracking
- Reports to your own property manager, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
Ticket logging and contractor/vendor coordination mirror maintenance coordination closely.
PSA · ticketingConstruction & Engineering
Defect and rectification tracking follows the same coordination discipline.
Contract admin systemsLogistics & Freight
Vehicle and equipment maintenance scheduling mirrors this role's coordination shape.
Maintenance platformsRetail & E-commerce
Store facilities and equipment maintenance follows a similar logging-and-tracking model.
Ticketing systemsNo guessing what this role worked on. Full sample report on the Real Estate page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Maintenance Coordinator
Ready to add this role to your team?
Tell us your maintenance volumes and contractor network — we'll shortlist candidates against your actual task list.