MSP Support / Project Manager
Your Team, Your Way
Delivery & operations Dedicated, not shared

Project Manager

Run technology projects and migrations end to end — scope, schedule, risk and stakeholder communication — so complex work lands on time.

This role · right now Screenshot Monitor
On shift · updating milestone tracker for project #PRJ-44
Active today6h 38m of 8h
Project management tool
40%
Microsoft 365
28%
PSA
20%
CRM
12%
Timestamped screenshots
09:20
11:15
13:52
15:08 · now
Illustrative sample — actual report via screenshotmonitor.com
Support tiers
Level 1 Service Desk Analyst
Level 2 Service Desk Engineer
Systems Engineer
Specialist technical
Network Engineer
Microsoft 365 Engineer
Azure Engineer
Cyber Security Analyst
NOC Engineer
Endpoint Administrator
MDM Administrator
Telephony Engineer
Delivery & operations
Project Manager
Service Delivery Manager
Procurement Officer
Sales Associate
Customer & account
Technical Account Manager
Roles grouped by function — this role's cluster is highlighted above.
Why Virtual Team

Five reasons clients stay past the first hire

Dedicated

One resource, only yours

No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.

Leadership

25 years of Australian market experience

Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.

Transparent

You always know what your team is doing

Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.

Flexible

No more "That's not my job."

Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.

Built for now

Capacity without the hiring squeeze

Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.

The outcome this role is built for

Fewer missed deadlines and cleaner stakeholder communication — because scope, risk and schedule are actively managed, not discovered late.

Role scope

What this role owns day to day

Core responsibilities

  • Plan and run technology projects and migrations end to end
  • Track scope, schedule, budget and risk throughout delivery
  • Coordinate technical resources against the project plan
  • Communicate status clearly to stakeholders and clients

Works inside

Project management platformsMicrosoft 365PSA/ticketingCRM

Reported on weekly

On-time deliveryMilestones met against agreed dates
Budget adherenceSpend tracked against approved budget
Risk managementRisks identified and mitigated early
Stakeholder satisfactionFeedback on project communication
Flexibility

Works your hours. Picks up the work.

Australian business hours

Aligned to your primary time zone and holiday calendar for day-to-day coverage.

9am–5pm style coverage, matched to your roster

Extended coverage

Stretch shift start/end times to close the gap before and after your local team is online.

Early-start or late-finish shifts, by agreement

Round-the-clock rotation

Rotating dedicated resources for genuine 24-hour coverage, including weekends.

Multiple dedicated seats, handover documented

What "no that's not my job" looks like in practice: a project risk surfaces outside the usual weekly check-in — it still gets flagged and addressed immediately instead of waiting for the next status meeting.

What stays with your authorised staff

Works to documented procedures; commercial scope changes, budget approval and client commitments remain with authorised local personnel.

Not exclusive to MSPs

The same skillset, needed anywhere IT runs in-house

Common today

Paying an external MSP or contractor for project delivery

  • Your project competes with other clients for PM time
  • Communication cadence is set by the vendor, not you
  • Documentation standards vary by project
The alternative

Your own dedicated project manager, outsourced to us

  • One PM, dedicated only to your project pipeline
  • Reports to your own operations lead, not a third party
  • Same Screenshot Monitor transparency, direct to you
Where this shape of role also fits

Professional Services & Consulting

Project coordination, procurement and service governance are the same discipline in any firm.

Project tools · CRM

Construction & Engineering

Project management and procurement coordination map directly onto site and contract delivery.

Procore · procurement portals

Digital Marketing & Agencies

Project and account delivery across multiple clients needs the same coordination rigor.

PM platforms

Logistics & Freight

Vendor and asset procurement follows the same sourcing and reconciliation discipline.

Procurement portals
Transparent reporting, on this role too
Screenshot Monitor active
Daily
Activity & app-usage log
Weekly
Reviewed with your team lead

No guessing what this role worked on. Full sample report on the MSP Support page →

How it works

Discovery, role design, and a candidate you interview yourself.

You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.

See the full onboarding model
Common questions

Questions about hiring a dedicated Project Manager

Cost depends on experience level, working hours and specific responsibilities. Tell us your requirements and we'll put together a proposal for a dedicated Project Manager.
Yes — working hours are agreed during setup to align with your operational needs, whether that's standard Australian business hours or extended coverage.
A dedicated Project Manager works exclusively for your business, inside your own systems, reporting to your nominated manager — not a shared resource split across an agency's other clients.
We shortlist candidates against your actual role requirements, you interview and approve before anyone starts, and your dedicated resource is trained on your specific systems and processes from day one.
Your Team, Your Way

Ready to add this role to your team?

Tell us your project pipeline and current tools — we'll shortlist candidates against your actual task list.

Start team design Back to MSP Support or call 0405 550 999

Tell us what you need

A short guided brief — no commitment, just a clear next step.

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