Endpoint Administrator
A dedicated Endpoint Administrator who handles day-to-day device management, application delivery, endpoint health and user support inside your tools and escalation model.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Endpoints that stay enrolled, patched and compliant across every customer environment — because someone is actively managing the device fleet, not just responding when something breaks.
What this role owns day to day
Core responsibilities
- Enrol and retire Windows, macOS, iOS/iPadOS and Android endpoints using approved workflows; maintain device inventory and ownership records
- Deploy approved applications, updates, certificates, Wi-Fi/VPN settings and endpoint configurations; monitor success and remediate failures
- Operate Windows Autopilot and Apple enrolment workflows, including Apple Business Manager where the client uses it
- Monitor compliance, encryption, endpoint protection and update status; investigate routine exceptions and escalate security or policy decisions
- Resolve endpoint incidents and service requests through the client's PSA/ticketing system, with clear notes, SLA updates and customer communication
Works inside
Reported on weekly
| Enrolment success rate | New devices enrolled without failure |
| Patch/update compliance | Endpoints on the latest approved build |
| Ticket resolution time | Endpoint tickets closed within SLA |
| Device compliance rate | Endpoints meeting the agreed security baseline |
Skills and platform evidence
- Microsoft Intune, Windows Autopilot, Microsoft Entra ID and Microsoft Defender for Endpoint.
- Jamf Pro and Apple Business Manager for Apple estates.
- Omnissa Workspace ONE UEM (formerly VMware AirWatch) for mixed mobile fleets; Android Enterprise where applicable.
- PowerShell for approved repeatable administration; working knowledge of Microsoft 365, Conditional Access and endpoint security controls.
- MSP context: experience moving safely between multiple tenants and following client-specific SOPs, access boundaries and change windows.
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times to close the gap before and after your local team is online.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage across enrolment, patch windows and out-of-hours deployments.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an enrolment or deployment fails for a reason that isn't in the standard runbook — it still gets investigated and either resolved or escalated with a clear note, instead of being left stuck in the queue.
What stays with your authorised staff
Platform architecture and unrestricted security-policy authority remain with your team. This role implements approved configuration and routine remediation — it doesn't set policy or hold data access beyond its assigned tenants.
The same skillset, needed anywhere devices need managing
Endpoint management split across the service desk
- Enrolment and patching compete with ticket volume for attention
- Configuration drift builds up across the device fleet
- Reporting on compliance is whatever gets pulled together for the audit
A dedicated Endpoint Administrator, outsourced to us
- One administrator, focused only on endpoint operations
- Reports to your own service delivery lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Professional Services & Consulting
Any firm running its own Microsoft 365 tenant and laptop fleet needs the same enrolment and patching discipline in-house.
Intune · endpointsRetail & E-commerce
Multi-site device and POS fleets need the same enrolment, patching and compliance monitoring internally.
POS · mobile devicesFinancial Services & Insurance
Regulated environments need the same encryption, compliance and endpoint-protection discipline.
Compliance · DefenderConstruction & Engineering
Site offices and project teams need the same endpoint enrolment and support internally.
Endpoints · connectivityNo guessing what this role worked on. Full sample report on the MSP Support page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Endpoint Administrator
Ready to add this role to your team?
Tell us your ticket volume and current tools — we'll shortlist candidates against your actual task list.