Microsoft 365 Engineer
Administer tenants, licensing, Exchange Online, Teams and SharePoint at a specialist level — beyond what first- and second-line support handle.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
A cleaner, more secure Microsoft 365 tenant — because configuration follows a documented standard instead of ad hoc changes.
What this role owns day to day
Core responsibilities
- Administer Microsoft 365 tenants, licensing and user provisioning
- Configure Exchange Online, Teams and SharePoint at a specialist level
- Manage conditional access and identity protection policies
- Troubleshoot complex Microsoft 365 issues escalated from L1/L2
Works inside
Reported on weekly
| SLA attainment | Specialist tickets resolved within target |
| Configuration accuracy | Changes matching documented standard |
| Escalation quality | Completeness of L1/L2 handover notes |
| Security posture | Policy compliance across the tenant |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times to close the gap before and after your local team is online.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage, including weekends.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a tenant issue touches licensing, security and a user's mailbox all at once — it still gets untangled properly instead of being passed around.
What stays with your authorised staff
Works within approved access and change controls; high-impact changes, architecture and security decisions require authorised approval.
The same skillset, needed anywhere IT runs in-house
Paying an external MSP for Microsoft 365 support
- Tenant changes queue behind other client work
- Configuration standards vary by technician
- You rarely get the same specialist twice
Your own dedicated Microsoft 365 engineer, outsourced to us
- One engineer who knows your tenant configuration cold
- Reports to your own IT manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Professional Services & Consulting
Any firm running its own Microsoft 365 tenant and laptops needs the same technical depth in-house.
Microsoft 365 · endpointsRetail & E-commerce
Multi-site networks, POS systems and endpoints need the same troubleshooting skillset internally.
POS · network · Wi-FiFinancial Services & Insurance
Regulated environments need the same identity, endpoint and cloud administration discipline.
M365 · Azure · Entra IDConstruction & Engineering
Site offices and project teams need the same endpoint and connectivity support internally.
Endpoints · connectivityNo guessing what this role worked on. Full sample report on the MSP Support page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Microsoft 365 Engineer
Ready to add this role to your team?
Tell us your Microsoft 365 tenant size and configuration needs — we'll shortlist candidates against your actual task list.