Account Manager
Own day-to-day client or stakeholder relationship management across accounts, coordinating specialist teams behind the scenes.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Stronger client retention and clearer reporting — because someone owns the relationship holistically, coordinating specialists behind the scenes.
What this role owns day to day
Core responsibilities
- Own day-to-day client or stakeholder relationship management
- Coordinate work across specialist teams for each account
- Prepare account performance reporting
- Track deliverables and deadlines across the account
Works inside
Reported on weekly
| Client/stakeholder response time | Speed of reply to requests |
| Account health | Overall account performance trend |
| Reporting accuracy | Reports matching source data |
| Deliverable tracking | Deliverables tracked and met on schedule |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around campaign launches and reporting deadlines.
Early-start or late-finish shifts, by agreement
Peak-demand scaling
Additional dedicated resources during launch periods and peak campaign season.
Scale up seats for peak periods, scale back down after
What "no that's not my job" looks like in practice: an account issue crosses multiple specialist teams — it still gets owned and resolved holistically instead of being handled piecemeal.
What stays with your authorised staff
Contract negotiation and pricing decisions remain with authorised staff. This role manages the relationship — it doesn't set terms.
The market backdrop for account management hires
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
job vacancies were recorded across Australia in May 2026 — 293,800 of them in the private sector.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever content and campaigns need executing
Strip away the agency-specific platforms and this role is a recognisable shape: execute against a brief, optimise against data, and report on results.
Doing this in-house with stretched staff, or paying a third party
- Account coordination competes with delivery work
- Reporting is inconsistent between accounts
- Escalations take longer to resolve
A dedicated account manager, outsourced to us
- One resource whose only job is your key accounts
- Reports to your own leadership, not a third party
- Same Screenshot Monitor transparency, direct to you
MSPs & IT Resellers
Technical account management mirrors this role closely.
CRMRecruitment & Staffing
Key-account ownership and escalation management transfer directly.
ATS/CRMProfessional Services & Consulting
Client relationship ownership across engagements is the same discipline.
CRMTelecommunications
Service delivery account ownership follows the same health-tracking model.
CRM · reportingNo guessing what this role worked on. Full sample report on the Digital Marketing page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Account Manager
Ready to add this role to your team?
Tell us your account structure and reporting needs — we'll shortlist candidates against your actual task list.