Sales Associate
A dedicated Sales Associate who works across your CRM, supplier portals, billing and ticketing systems to move opportunities cleanly into live, supported services, billed in GBP.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer dropped handovers between sales and delivery — because one person owns the order, billing and support thread from quote to resolution instead of it falling between desks.
What this role owns day to day
Core responsibilities
- Validate and submit orders for connectivity, mobile and hosted voice services; track provisioning, number porting, hardware and activation milestones
- Support dealer and account teams with quotations, supplier checks, order queries, customer updates and documented handover to delivery
- Resolve routine billing and contract queries from available records; coordinate credits, disputes or corrections through the authorised process
- Provide first-line technical triage, log faults with complete diagnostics and maintain customer and supplier follow-up against SLA
- Maintain accurate CRM, PSA, billing, supplier-portal and knowledge-base records across the order-to-support lifecycle
Works inside
Reported on weekly
| Quote turnaround | Time from request to quote sent |
| Order accuracy | Orders submitted without correction |
| First-contact resolution | Queries closed without escalation |
| CRM data quality | Completeness of customer and order records |
Skills and platform evidence
- Telecoms/MSP CRM, quoting, order management, billing, PSA/ticketing and supplier/dealer portals.
- UK dealer exposure may include Gamma Channel Partner/Dealer Portal, BT Wholesale or other carrier portals, number-porting workflows and hardware distributor systems - only where used by the client.
- Working knowledge of broadband/ethernet, mobile, SIP trunks, hosted voice/UC, Microsoft Teams Phone and common handsets.
- Customer-first communication, precise order administration, commercial awareness, SLA ownership and persistent follow-through.
Works your hours. Picks up the work.
UK business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times to close the gap before and after your local team is online.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage, including weekends.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: a billing question doesn't match a standard script — it still gets investigated against CRM, billing and supplier records and either resolved or escalated with a clear note, instead of being bounced back to the customer.
What stays with your authorised staff
This role resolves queries from available records but cannot approve financial adjustments outside delegated authority. Candidates are screened against your specific carrier systems, not assumed to know every platform.
The same order-to-support thread, needed anywhere sales hands off to delivery
Orders, billing and support split across whoever's free
- No single owner for a customer's order-to-support journey
- Billing questions sit unresolved between departments
- Customers chase updates instead of the reverse
A dedicated Sales Associate, outsourced to us
- One resource owning orders, billing and first-line support
- Reports to your own sales or ops manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Other UK industries — coming soon
The same order-to-support ownership applies anywhere sales hands off to delivery and support.
Orders · billingNo guessing what this role worked on. Full sample report on the MSP Support (UK) page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Sales Associate
Ready to add this role to your team?
Tell us your order volumes and current tools — we'll shortlist candidates against your actual task list, in GBP.