Endpoint Administrator
A dedicated Endpoint Administrator who runs day-to-day endpoint operations across Intune, Jamf and Workspace ONE, working to your SLAs and documented controls, billed in GBP.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Endpoints that stay enrolled, patched and compliant across every customer environment — because someone is actively managing the device fleet, not just responding when something breaks.
What this role owns day to day
Core responsibilities
- Manage endpoint enrolment, provisioning, application deployment, patch/update rings and device retirement across customer estates
- Support Windows 10/11 and macOS endpoints, plus iOS/iPadOS and Android devices where included in the managed service
- Run approved Intune/Autopilot and Apple enrolment processes, maintain inventory and troubleshoot failed profiles, apps and compliance checks
- Monitor encryption, endpoint protection and conditional-access readiness; remediate routine exceptions and escalate policy conflicts
- Own tickets through the client's ITSM/PSA workflow and provide clear customer updates, handovers and operational documentation
Works inside
Reported on weekly
| Enrolment success rate | New devices enrolled without failure |
| Patch/update compliance | Endpoints on the latest approved build |
| Ticket resolution time | Endpoint tickets closed within SLA |
| Device compliance rate | Endpoints meeting the agreed security baseline |
Skills and platform evidence
- Microsoft Intune, Windows Autopilot, Entra ID, Conditional Access and Defender for Endpoint.
- Jamf Pro and Apple Business Manager; macOS support in mixed Microsoft/Apple estates.
- Omnissa Workspace ONE UEM (formerly VMware AirWatch), with exposure to Samsung Knox or SOTI where the dealer supports specialist mobile fleets.
- MECM/SCCM familiarity for hybrid estates; PowerShell for approved automation.
- MSP context: multi-tenant discipline, ITIL-aligned ticket ownership, documentation and customer-facing communication.
Works your hours. Picks up the work.
UK business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times to close the gap before and after your local team is online.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage, including weekends.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an enrolment or deployment fails for a reason that isn't in the standard runbook — it still gets investigated and either resolved or escalated with a clear note, instead of being left stuck in the queue.
What stays with your authorised staff
Platform architecture and unrestricted security-policy authority remain with your team. This role implements approved configuration and routine remediation.
The same skillset, needed anywhere devices need managing
Endpoint management split across the service desk
- Enrolment and patching compete with ticket volume for attention
- Configuration drift builds up across the device fleet
- Reporting on compliance is whatever gets pulled together for the audit
A dedicated Endpoint Administrator, outsourced to us
- One administrator, focused only on endpoint operations
- Reports to your own service delivery lead, not a third party
- Same Screenshot Monitor transparency, direct to you
Other UK industries — coming soon
The same enrolment and patching skillset applies anywhere a business manages its own device fleet internally.
Intune · endpointsNo guessing what this role worked on. Full sample report on the MSP Support (UK) page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Endpoint Administrator
Ready to add this role to your team?
Tell us your device fleet and current tools — we'll shortlist candidates against your actual task list, in GBP.