NOC Engineer
Monitor infrastructure health around the clock and coordinate first-line incident response — catching problems before customers notice them.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Fewer customer-reported outages — because infrastructure issues are caught and coordinated from the monitoring dashboard, not from a complaint.
What this role owns day to day
Core responsibilities
- Monitor infrastructure health across servers, network and cloud
- Triage alerts and coordinate first-line remediation
- Escalate unresolved incidents with a clear timeline
- Maintain monitoring dashboards and alert thresholds
Works inside
Reported on weekly
| Alert response time | Time from alert to acknowledgement |
| Incident coordination | Timeliness of escalation handover |
| False-positive tuning | Alert threshold accuracy |
| Uptime | Monitored infrastructure availability |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times to close the gap before and after your local team is online.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour coverage, including weekends.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an alert fires outside business hours with no obvious owner — it still gets triaged and escalated properly instead of waiting for the morning shift.
What stays with your authorised staff
Works within approved access and change controls; high-impact changes, architecture and security decisions require authorised approval.
The same skillset, needed anywhere IT runs in-house
Paying an external MSP for NOC monitoring
- Your infrastructure is one of many in a shared NOC queue
- After-hours coverage depends on the MSP's roster
- Alert tuning reflects generic thresholds, not your environment
Your own dedicated NOC engineer, outsourced to us
- One engineer who knows your infrastructure baseline
- Reports to your own IT manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Professional Services & Consulting
Any firm running its own Microsoft 365 tenant and laptops needs the same technical depth in-house.
Microsoft 365 · endpointsRetail & E-commerce
Multi-site networks, POS systems and endpoints need the same troubleshooting skillset internally.
POS · network · Wi-FiFinancial Services & Insurance
Regulated environments need the same identity, endpoint and cloud administration discipline.
M365 · Azure · Entra IDConstruction & Engineering
Site offices and project teams need the same endpoint and connectivity support internally.
Endpoints · connectivityNo guessing what this role worked on. Full sample report on the MSP Support page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated NOC Engineer
Ready to add this role to your team?
Tell us your infrastructure footprint and current monitoring setup — we'll shortlist candidates against your actual task list.