Compliance Officer
Monitor compliance obligations and prepare audit-ready documentation across policy, claims and customer operations.
Customer Intake
Handle inbound customer queries and initial case logging.
Claims Processing
Administer and process claims through to resolution.
Policy Administration
Administer policy issuance, endorsements and underwriting prep.
Compliance & Risk (Operations)
Perform KYC/AML checks and compliance operations.
Reconciliation
Reconcile transactions and investigate exceptions.
Five reasons clients stay past the first hire
One resource, only yours
No shared queue, no rotating cast. Your dedicated resource works exclusively for you and stays.
25 years of Australian market experience
Founder Rohit Sahdev's 25 years in the Australian market, including senior leadership at Telstra, shape how every dedicated team is managed.
You always know what your team is doing
Every dedicated resource works behind Screenshot Monitor — auditable activity and reporting, not a black box.
No more "That's not my job."
Your dedicated outsourced resource adapts to what your business needs, takes ownership and grows their career by stepping up to new challenges.
Capacity without the hiring squeeze
Skilled and reliable operational talent is harder to hire locally right now. A dedicated resource adds capacity without adding to that pressure.
The outcome this role is built for
Cleaner audit trails and fewer compliance gaps — because obligations are tracked continuously, not discovered at audit time.
What this role owns day to day
Core responsibilities
- Monitor compliance obligations across operations
- Prepare audit-ready documentation and registers
- Coordinate compliance evidence collection across teams
- Flag gaps for action by authorised compliance staff
Works inside
Reported on weekly
| Turnaround time | Time to complete compliance reviews |
| Completeness | Audit packs passing review first time |
| Queue ageing | Compliance tasks sitting past deadline |
| Audit quality | Spot-checked compliance standard |
Works your hours. Picks up the work.
Australian business hours
Aligned to your primary time zone and holiday calendar for day-to-day coverage.
9am–5pm style coverage, matched to your roster
Extended coverage
Stretch shift start/end times around peak claim or query volume.
Early-start or late-finish shifts, by agreement
Round-the-clock rotation
Rotating dedicated resources for genuine 24-hour case coverage.
Multiple dedicated seats, handover documented
What "no that's not my job" looks like in practice: an obligation doesn't fit the standard compliance calendar — it still gets tracked and actioned instead of falling through a gap.
What stays with your authorised staff
Regulatory decisions and determinations remain authorised onshore activities. This role monitors and documents — it doesn't decide.
The market backdrop for compliance support hires
of Australian small businesses expected difficulty meeting financial commitments in June 2026.
of Australian businesses reported rising operating expenses in June 2026 — 65% citing overheads, 40% citing staffing costs.
Australian wage growth over the year to the March quarter 2026 (3.2% in the private sector), raising the cost of hiring locally.
Statistics checked in July 2026 from the Australian Bureau of Statistics and ServiceNow. See our Challenges We Solve page for full sourcing and context.
The same skillset, wherever regulated cases need processing
Strip away the policy-specific platforms and this role is a recognisable shape: process a case through defined stages, apply documented rules, and keep a clean audit trail.
Doing this in-house with stretched staff, or paying a third party
- Compliance monitoring competes with other priorities
- Evidence gathering becomes reactive before audits
- Documentation standards vary across teams
A dedicated compliance officer, outsourced to us
- One resource whose only job is compliance documentation
- Reports to your own compliance manager, not a third party
- Same Screenshot Monitor transparency, direct to you
Mortgage Broking
NCCP and responsible lending documentation follows the same compliance-prep discipline.
Compliance checklistsAccounting & Bookkeeping
Tax and audit compliance preparation shares the same documentation rigor.
Compliance platformsRecruitment & Staffing
Right-to-work and compliance documentation checks mirror KYC discipline closely.
Compliance platformsTelecommunications
Regulated complaint-handling timeframes mirror compliance obligations closely.
Complaint systemsNo guessing what this role worked on. Full sample report on the Financial Services page →
Discovery, role design, and a candidate you interview yourself.
You define outcomes, tools and work hours. We source, screen and put forward candidates you interview and approve. Once live, your resource follows your systems, escalation model and reporting cadence — reviewed together on a schedule you set.
Questions about hiring a dedicated Compliance Officer
Ready to add this role to your team?
Tell us your compliance framework and audit cadence — we'll shortlist candidates against your actual task list.